Refund policy

Effective Date: 10 October 2026

This policy explains the return and refund rules for FGA Fitness products. Different product categories have different eligibility conditions. Mandatory consumer rights that apply by law are not limited by this policy.

1. Return Request Process

To request a return or report a problem, contact FGA Fitness at info@fgafitness.com before sending any product back.

• Include your order number, product name, and reason for the request.
• For damaged, defective, misprinted, or incorrect products, include clear photographs showing the issue.
• FGA Fitness will review the request and normally respond within 2 business days.
• If a physical return is approved or required, FGA Fitness will provide order-specific return instructions and the correct return destination.
• Do not ship any product to FGA Fitness, Printful, Rocktomic, or another warehouse or fulfillment address without prior return authorization and order-specific instructions from FGA Fitness.

2. Eligible Standard Physical Products

Eligible standard physical products may be returned within 30 calendar days of delivery. The product must be unused, in returnable condition, and, where applicable, in its original packaging with the original tags or accessories.

For an ordinary approved return, the customer is responsible for return-shipping costs. Original outbound shipping charges are not refundable for ordinary customer-requested returns, except where applicable law requires otherwise.

3. Supplements

Supplements may be returned within 30 calendar days of delivery only when they are unopened, unused, and the original safety seal remains intact. Opened supplements are not eligible for an ordinary return.

A damaged, defective, incorrect, or other quality-related supplement claim is handled under Section 6 and may follow a different resolution process.

4. Equipment

Equipment may be returned within 30 calendar days of delivery only when it is unused and in its original packaging. Approved ordinary returns are subject to the return-shipping and outbound-shipping rules stated in this policy.

5. Printful Made-to-Order Products

Printful-made products are produced to order. They are not eligible for return or exchange when the request is based on change of mind, a customer-selected incorrect size, or a customer-selected incorrect color, except where applicable consumer law requires otherwise.

If a Printful-made product arrives damaged, defective, misprinted, or as the wrong item, the customer must report the issue within 30 days of delivery and provide the order number and clear photographic evidence. After review, the resolution may be a replacement, reshipment, or refund. The affected product may not need to be physically returned.

6. Damaged, Defective, Misprinted, or Incorrect Products

Customers must report damaged, defective, misprinted, or incorrect products as soon as reasonably possible and within any applicable claim period. The request must include the order number and clear photographic evidence where relevant.

FGA Fitness will review the claim based on the product and the fulfillment partner. The resolution may include a replacement, reshipment, refund, or a physical return when required. If the problem results from a product defect, damage, misprint, incorrect item, or fulfillment error, FGA Fitness will provide the applicable shipping and return instructions. The customer will not be required to pay return shipping when FGA Fitness or the applicable fulfillment process requires the return because of such an error.

7. Non-Returnable Items

The following items are non-returnable except where applicable law requires otherwise: digital programs, downloaded content, training services, consultations, personalized services, personalized products, gift cards, products marked as final sale, and Printful made-to-order products returned because of change of mind, a customer-selected incorrect size, or a customer-selected incorrect color.

8. Personalized Digital Programs and Professional Services

Personalized digital programs and professional services are prepared specifically for each client. Once Fernando Gaviria has created or delivered the personalized training routine, Alexa has prepared or provided the personalized nutrition service, or Janna has provided the life-coaching service, the contracted work will be considered performed and non-refundable, regardless of whether the customer accesses, uses, follows, or completes the program or service.

Consultations and sessions that have already taken place are also considered performed and are non-refundable. This rule applies except where mandatory consumer law requires otherwise.

9. Refund Processing

Once an approved returned product is received and inspected, the approved refund will be processed within 5–10 business days. The time required for a bank or payment provider to post the refund may vary.

For a damaged, defective, misprinted, incorrect, or fulfillment-error claim that does not require a physical return, the refund or replacement process will begin after the claim is reviewed and approved.

10. Restocking Fees

FGA Fitness does not charge a restocking fee for approved returns under this policy.

11. United States Orders

For United States orders, the same product-category rules and 30-day eligibility periods stated above apply. Standard physical products, eligible supplements, and eligible equipment are not limited only to manufacturing defects or fulfillment errors. Printful made-to-order products and non-returnable items remain subject to their separate rules above.

Nothing in this policy limits any mandatory consumer rights or protections available under applicable United States federal or state law.

12. Mexico Orders

For Mexico orders, the product-category rules stated in this policy apply together with any mandatory consumer rights that apply to the specific transaction under the Ley Federal de Protección al Consumidor.

Where Article 56 of the Ley Federal de Protección al Consumidor applies, the consumer may have a five-business-day period, counted from delivery of the goods or signing of the contract, whichever occurs later, to revoke consent without liability. A valid revocation may require reimbursement of the price paid, and freight and insurance costs associated with the return may be borne by the consumer as provided by law.

This Article 56 language applies only where the legal requirements for that right are met. This policy does not state that every Mexico transaction automatically qualifies for the same cancellation right.

Where another mandatory remedy applies under Mexico consumer law, FGA Fitness will handle the request in accordance with the applicable legal requirement.

13. Return Destination

FGA Fitness does not publish one universal return warehouse address. The correct return destination depends on the specific order, product, and fulfillment partner. Customers must obtain authorization and order-specific instructions before sending any product back.

14. Contact

Return requests and return-related questions: info@fgafitness.com